Legging Material: Our Silky Soft Material is custom made exclusively for Charlies Project! We use double brushed 92% Polyester & 8% Spandex. The leggings are perfect for casual wear and even fun for the gym! Summer Weight is a lighter weight fabric than our Fall/Winter Fabric as its perfect for warmer weather. All leggings are made in the summer weight fabric unless noted. (Please note: in some instances they may appear sheer around curvaceous areas. Leggings are not yoga pants and do not provide compression.
One Size: Length 35.5 inches Waist: 29 Inseam:26
Tall & Curvy: Length 37.5 waist 32 Inseam 26.5
Child S/M: Length 22.5 Waist 18 Inseam: 15
Child L/Xl: Length 29.5 Waist 20 Inseam: 20.5
Tween: Waist: 25 Length: 34 3/4 Inseam: 24
Please Note: Due to the increase in Incorrect Addresses we have updated our policy on shipments. Charlies Project is not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive the items back. However you may repurchase the items and receive a credit back on the returned items when received.
General Inquiries/Order Issues:
Partner Programs Inquiries:
Exchanges within 10 days: Please follow the auto exchange process, Click here to start exchange process on in-stock items.
Exchanges & Promotional Discounts: Store Credit will be issued for orders purchased with promotional discounts or discount codes. The amount paid will be issued in the form of a credit or same design exchange only.
WE WILL DENY ANY RETURNED ITEM, NEW, DAMAGED, WORN, ETC.... IF THE ITEM HAS PET HAIR OR A CIGARETTE SMELL, YOU WILL BE GIVEN THE OPTION TO PAY FOR THE RETURN SHIPPING SO WE CAN SHIP THE ITEM(S) BACK TO YOU OR WE WILL DISCARD THE ITEM(S).
*Please note that we can only accept exchanges/or credit on items that are in New Original Condition. The items cannot be worn or washed, they also need to have the original Charlies Project tag still attached to the product *IF THE TAGS ARE REMOVED WE WILL NOT REPLACE, REFUND, CREDIT OR EXCHANGE THE GARMENT.
When Will My Item Ship?: Please allow 7-10 business days for your order to ship at this time due to overwhelming response to promotions.
Processing/Shipping: Please allow 7-10 business days for order processing before shipping. (THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS)
Shipping/Tracking: Please allow 2-3 Business Days for your USPS tracking to update. Please keep in mind the Saturday & Sunday is not considered a business day. First Class mail tends to update less frequently. Unfortunately we do not have access to further information from the USPS.
Otherwise, If your order is a day or 2 behind there is no need to email as we are currently processing it.
Shipping to APO/FPO please allow up to 2 months for delivery as we are not responsible for the time frame of military base mail delivery.
Charlies Project is not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive the items back. However you may repurchase the items and receive a credit back on the returned items when received.
Shipping Costs? Shipping will range from $4.50 for one item to $12 depending on the size of your order. After adding to your cart a shipping quote is provided based on your zip code. We ship in the U.S., Canada & World Wide.
Lost Package? Please contact your local post office or proper delivery company. We are not responsible for lost or stolen packages with tracking marked "delivered", we apologize. Please call your local post office regarding a package marked "delivered" but not received. We will NOT replace orders marked "delivered". Lost package in route and not delivered? Please email us at email@example.com
Problems with an Order/Defective?
Please email firstname.lastname@example.org, along with Order# and/or billing name on Order. Please allow at least 3 -4 business days for a response as we review ALL emails. To keep costs down on products we must keep our overhead low and we do not have telephone support available at this time.
Most prints are limited and only printed in small quantities however mistakes & defects do occur, and they are rectified promptly.
Exchanges- Start the exchange process by clicking here, no need to email us.
Exchanges allowed within 10 days of receipt in the form of a merchandise credit. Leggings must be received in same condition as received (unworn). Must have Attached tags & in original plastic bag. Must be free of any perfumes, smoke, pet hair. Leggings not received in this condition for exchange will receive a 25% deduction.
Please email email@example.com on reason for exchange.
Allow 10 business days for your exchange to be processed.
Please ship to:
41 Pitts St
Natick, Ma 01760
Please include order#, name and reason for exchange or defect.
A credit in the form of a merchandise credit will be issued via email for use on any other item. All Sales are Final.
Any unauthorized returns or refused shipments will incur a restocking fee of 25% and shipping cost. Refused shipments will also incur shipping costs. We apologize for the inconvenience.
Cancel an Order: All Sales are Final. However we offer exchanges within 10 days of receipt. Please see exchange policy below.
Charge Backs by Credit Cards Filed: Charge backs filed by customers credit card for delivered merchandise will be sent to a collection agency for collection. A charge back is not warranted for received merchandise not returned and tracking of delivered, lost package, buyer error, lost shipment or buyer remorse.
Currently we accept all major credit cards.
*DAMAGED OR DEFECTIVE ITEMS*
TAG REMOVAL VOIDS ANY WARRANTY
Defects: If you receive a damaged or defective items please follow the steps below: Please email firstname.lastname@example.org along with a quick pic and we will arrange a solution. Please inspect your order within 10 days of receipt and inform us of any possible defect. Unfortunately any issues after 10 days can't be honored.
Please include your name, order #, photos of the damage, photos of the tag still attached to the legging and any supporting documentation that you have for your request. Please remember that missing information can delay the return process, thank you!
Duplicate Orders: Please email email@example.com and we will arrange a solution and thank you so much for letting us know! We will reward your honesty :)
Wholesale Orders: Please email firstname.lastname@example.org as we are implementing wholesale orders for boutiques & fundraisers, starting soon.
Refunds for out of stock items: Please allow 3-5 business days for your bank to process a refund to your card. The time differs depending on your banks. Please keep in mind the Saturday & Sunday is not considered a business day.
Order Cancellations: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by the credit card companies, or fraud alerts.
Orders identified as fraudulent, inability to ship to an address provided, items unavailable or any other error with a product will also be canceled. A full refund will be issued to the original form of payment.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to cancel an order up until it has been delivered.